Please note that orders cannot be changed or canceled after checkout! If you need to change the size please email us right away at email@example.com and we will try our best to get it changed for you!
Only 1 coupon code per transaction can be used.
What's our return policy?
- We accept returns for online store credit only for non-final sale items up to 14 calendar days of the date you place your order. Final sale items include, Accessories, leggings, sales of 20% and over, make up and clearance items
- We do not hold items for exchange. Please know that if you want to return an item in exchange for another size we will wait until we get your original order back and issue you a store credit that you can use to reorder the size you need. Please know that if your original order was purchased with a discount of 20% or more it is considered a FINAL SALE item and will have a 25% restocking fee applied to your store credit OR you will be charged $10 to have the item returned back to you.
- GRAPHIC TEES & MONOGRAMS: all seasonal graphic tees are final sale. This includes all graphic tees that are themed around Fall and any Holiday. ALL MONOGRAMS are FINAL SALE as they are personalized to you. Please do not attempt to return these items as they will be sent back to you at your expense of $5. The only exception to these returns is if the item was received damaged.
- The item must be NEW, UNWORN, UNWASHED and tags attached. Once we receive the item we will inspect it for use. If the item does not appear to be used we will issue you a store credit. You may exchange your order twice. After that we will no longer accept the exchange.
- All SHOE returns must be returned back to us with all the original packing. Please do not affix posting labels to the outside of the shoe box. Please be sure they are sent back in the original box with any tags and packing materials. Shoes that are not returned in the original packaging will be sent back at your expense, you will be required to call and pay $10 for the return cost back to you.
- We reserve the right to deny an exchange for if the item returned has been worn, washed, or altered in any way (makeup, deodorant, perfume, pet hair, cigarette smoke, or similar product stains) these items will be shipped back to you and are subject to additional shipping costs.
- All return charges are at your own expense. We will not cover the shipping fees. We suggest using a service that provides a tracking number
- Accessories, Jewelry, leggings, Hats, Boot cuffs, holiday items, scarves, Sales, coupon code Discounts of 20% off or more, Clearance Sale items are FINAL and cannot be returned for store credit.
- All items won through a Emmer & Oat promotional giveaway are not eligible for return or exchange. All items purchased with a Emmer & Oat gift card won through a Emmer & Oat promotional giveaway are not eligible for return or exchange.
- If you have received an item with any problems or defects, please contact us within 3 days to inform us of the issue. If we are not notified within 3 days of receiving the item then it will no longer qualify for a return or replacement.
- ALL items sent back that do not meet our return policy criteria are subject to a 25% restocking fee or $10 return fee
- FINAL SALE items that are sent back are subject to a 35% restocking fee
Giveaway winners will be announced on the original giveaway post. Each winner is only eligible to win 1 giveaway within 60 calendar days. Please note if you have been chosen as a winner and have already won an Emmer & Oat giveaway within the last 60 days you will not eligible to win. If by chance you are chosen to win we will redraw the winner name. Please note you are only allowed to win a total of 3 giveaways.
How should I send my return back?
Please refer to the Return Policy above to ensure that your return meets the criteria stated.
- Download and complete the return form provided HERE and include it inside the package you are returning.
- Securely package your items in a post certified package
CLICK HERE to print your USPS return label
Please note that shipping and handling charges are not refundable. Return shipping costs are currently not reimbursed by Emmer & Oat .
SEND RETURNS TO:
Emmer & Oat Returns Dept.
Order # ___________
PO Box 387
Randleman, NC 27317
If your package arrives at Emmer & Oat Returns Department within the 14-day timeline specified above, your store credit will be processed within 2 weeks of the date we receive it to our warehouse. You will be notified via email to the address listed on your account when this transaction took place. The store credit will be issued to the email address we have on file.
Color(s) of items depicted online may differ in person than when viewed on computer screens, smart phones, tablets or other device.